Website disclaimers

Please contact us directly if you require further assistance.

 
Terms and Conditions of website usage

Welcome to RedwoodBay.co.uk. We have prepared the following information to ensure that your experience of our website is one you’ll want to repeat again and again. Please take the time to review this information, as if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Redwood Bay’s relationship with you in relation to this website.

The term “Redwood Bay” or “us” or “we” refers to the owner of the website whose registered office is 8 Upper Borough Walls, Bath, England, BA1 1RG. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than ina ccordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Redwood Bay’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. 

 
Ordering Process

We have made every effort to make our website as easy as possible to both navigate around, and to order from. However, should you experience any difficulties or you would prefer not to use our online facility, please do not hesitate to call our store in Bath where a member of staff will be more than happy to offer assistance or to take your order and payment over the phone. Please note that at present, orders for Riviera Maison furniture must be placed either in person at our store in Bath, or via phone or email, and require a 40% deposit upon ordering with the balance due on the day of delivery. All other orders placed online will be charged at 100% of the balance due.

 
Delivery Charges and Timescales

Non-furniture items


For Mainland U.K. our delivery charges are £4.95 for all non furniture purchases. For Northern Ireland and the Islands - Jersey, Guernsey, Isle of Man and Isle of Wight the charge is £13.95. In some cases an order over £500 may be too heavy or large and will therefore be considered a furniture order and may be charged at the £40 lowest furniture charge. We aim to deliver all non furniture orders within 5-7 business days. If you require delivery any faster then please feel free to call the store for a quote on 01225 317000.

For Southern Ireland 5-7 day only delivery is £20. (There is a Global Priority option of 2-3 days - please call the shop for a quote). All delivery prices quoted are inclusive of VAT at the prevailling rate (17.5%).

Furniture items


We can deliver any item of furniture to any where in the mainland U.K., also Northern and Southern Ireland, the Isle of Wight and the Isle of Man. For deliveries within mainland England we charge just £40, Wales £50 and Scotland £80, but please call the store where we will be happy to quote for delivery to all other locations. In most cases we aim to deliver within 4-6 weeks, but please ask upon ordering as delivery can sometimes take up to 12 weeks. As none of our furniture requires assembly (with the exception of our tables) customers should be aware that they are responsible for checking the measurements of points of access as well as the location for the item(s) they have purchased. Redwood Bay cannot be held responsible for any miscalculation in this matter. Please also refer to our returns policy.

Although every effort is made to deliver items within the above timescales, 'Redwood Bay' cannot be held responsible for delays outside its control.

 
Website disclaimer


Through this website you are able to link to other websites which are not under the control of “Redwood Bay”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, “Redwood Bay” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

 
Privacy policy


This privacy policy sets out how “Redwood Bay” uses and protects any information that you give us when you use this website.

“Redwood Bay” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Redwood Bay” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/02/2007.

Links to other websites


Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at - customerservices@redwoodbay.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about youunder the Data Protection Act 1998. A small fee will be payable. If youwould like a copy of the information held on you please write to CustomerServices, Redwood Bay Ltd, 8 Upper Borough Walls, Bath, England, BA1 1RG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 
Returns policy

Redwood Bay strives to offer the highest level of service possible in our industry. Our goal is to provide you the customer with the best possible experience.

Cancellation rights

You have the right to cancel any order, once accepted by us, within 7 days, or up to the time at which the goods are dispatched, whichever is the sooner. If you choose to cancel the contract within this time, any payments made by you will be returned in full within 30 days.

Please note however that as much of our furniture is specially ordered, cancellations will be subject to a 30% cancellation fee.

Non furniture returns.

Customers are asked to check the dimensions of certain goods before placing their order, to avoid any problems later. At Redwood Bay we also do our best to accurately show the colours of certain items but cannot be held responsible for how these are represented on your computer at home or work.

If you are not completely satisfied with the products you have chosen, you may return them to us within 28 days of receipt. We will then be more than happy to offer you an exchange or, at our discretion, a refund provided the goods are returned in perfect condition, unused, and with the original packaging. A customer receipt or proof of purchase is required for a refund. Please note that the cost of the return, except where the item is faulty, will be charged to you and may be deducted from any refund or exchange. Non furniture returns may also be returned to our store during our normal opening hours. Please call our store for the latest opening times.

Furniture returns

As none of our furniture requires self assembly, we ask that you carefully measure all relevant doors and access points. Please note however that if you are not completely satisfied with the furniture items you have chosen, you may return them to us within 7 days of receipt (please phone or email to make an appointment before returning furniture items to the store). We will then be more than happy to offer an exchange or, at our discretion, a refund provided the goods are returned in perfect condition, unused, and with the original packaging. A customer receipt or proof of purchase isr equired for a refund. Please note that the cost of the return, except where the item is faulty, will be charged to you and may be deducted from any refund or exchange. If you prefer, we can arrange collection for you, but the cost will be deducted from any refund or exchange.

Making a return

For all non furniture returns, please place them back in the parcel and return them to us at:

  • Redwood Bay
  • 8 Upper Borough Walls
  • Bath
  • BA1 1RG


Please note we strongly recommend obtaining a proof of posting as we cannot accept responsibility for items lost in transit, with the exception of furniture items collected by ourselves. Please also ensure that items being returned are adequately insured as we cannot be held responsible for any damage incurred whilst goods are being returned.



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